Help & Contact Us
Where's the shipping information?
For shipping info, visit the Shipping & Returns page.
Do you offer a money back guarantee?
Yes! We promise you'll be happy with our 100% risk-free "Love it or we'll make it right" 12-month happiness guarantee.
We want you to be truly happy with your purchase. If you're not happy with anything about your order, contact us and we'll do everything we can to make it right.
And if you're still not happy after we've tried to fix things, let us know within 12 months — we'll give you a full refund and even cover the return shipping.
What Happened to the Half-Price Hardcovers Offer?
Sorry, we no longer offer the four discounted jacketed hardcovers on this website. However, you can purchase them on Amazon.com at a discounted price.
Do your books feel as good as they look?
Absolutely! Our hardcovers are printed on thick, 100-pound paper for a premium feel, long-lasting durability, and exceptional print quality.
Are your books sustainably printed?
Yes! Our hardcovers are kind to kids—and the Earth. Our printer is FSC & PEFC certified, meaning the paper used for our books is sourced from sustainable forests. They also plants enough trees to balance the carbon emission from your book production.
Can I include a message with my order?
Sorry, but we're unable to add personal messages to books at this time. We hope to be able to offer that service soon.
Do you offer gift wrapping?
Sorry, but we don't offer gift wrapping. We hope to be able to offer that service soon.
I have an issue with my Amazon order
If you purchased a Picco Puppy book on Amazon and have an issue with your order, please contact Amazon Customer Support directly.
For U.S. customers, Amazon can also be reached by phone at 1-206-922-0880.
If you’re unable to resolve the issue with Amazon, please don’t hesitate to contact us — we’ll do our best to help.
Get In Touch
We’d love to hear from you!
You can reach us via the chat box in the bottom-right corner, the contact form below, or by email at help@piccopuppy.com.
Time Difference
You’ll usually receive a prompt reply between 9:00 AM and 5:00 PM (Sydney, Australia time). Please be patient if we’re briefly away from the computer — we might be out doing school runs or daily chores.
We do our best to reply on weekends too, but if we don’t respond right away, we’re likely offline enjoying some much-needed downtime with family and friends. We aim to reply within 24 hours — and always by Monday lunchtime (Sydney, Australia time) at the latest.
Thanks so much for your understanding! 🤗
The time in Sydney, Australia, is:
Company Info
Picco Puppy® is a registered trademark (Reg. U.S. Pat. & Tm Off. & IP Aus.) and trading name of Marketing Munch Pty Limited (Registered Australian Business Number 22 143 805 207). Marketing Munch Pty Limited, PO Box 101, Roseville, NSW 2069, Australia.