Shipping & Returns
1-YEAR HAPPINESS GUARANTEE
Purchase Picco Puppy premium hardcovers on this website 100% risk-free with our "1-Year Happiness Guarantee."
If you're unhappy with a book you purchased on this website and would like a refund, return it within 12 months for a full refund. We’ll even pay for shipping.
FREE U.S. SHIPPING
All U.S. orders receive FREE standard tracked delivery. No minimum order.
We ship to all 50 U.S. states (including Alaska and Hawaii) and Washington, D.C.
Orders are shipped within 1-2 business days from our book distributor's Tennessee warehouse, and typically arrive within 5-8 business days.
Shipments to Alaska and Hawaii may take longer. Thanks for your understanding.
We also ship to American Samoa, Guam, Marshall Islands, Micronesia, Northern Mariana Islands, Palau, and Puerto Rico. Please be patient as shipping times can vary beyond our control.
Do you ship internationally?
Sorry, but we don't ship to Canada, UK, Australia, or internationally. Please purchase our hardcovers and paperbacks on Amazon.
How do I track delivery?
You will receive a tracking number via email once your order has been processed.
Can I include a message with my order?
Unfortunately, we're unable to add personal messages to books shipped from our book distributor in the United States.
Do you offer gift wrapping?
Sorry, but we don't offer gift wrapping.
Please inspect your order upon receipt. If you received a damaged or wrong title from us, contact us immediately so we can make it right.
To start a return, contact us at firstname.lastname@example.org first. Please do not send books back without contacting us first.
I purchased your book on Amazon, but there's an issue. What should I do?
If you have an issue with a book that was ordered on Amazon, go to the Order page in your Amazon account, and initiate a return. Getting a replacement/refund is a simple process on Amazon.
But, if you have no joy with Amazon or another website where you purchased our books, please don't hesitate to contact us, and we'll try out best to make it right.
I have a question. How do I contact you?
Please don't hesitate to get in touch via our online contact form, or email us at email@example.com. We’d love to hear from you.