Shipping policy

What are your shipping costs and delivery times?

Estimated tracked shipping prices and delivery times are below. Remote areas may cost more and take longer, and customs, holidays or carrier issues can cause delays.

    • USA (48 contiguous states): US$7.99 (2-5 business days) · US$34.99 (2 business days) · US$39.99 (1 business day) · FREE (spend US$75+)
      • Alaska: US$33.99 (2 business days) · $43.99 (1 business day)
      • American Samoa: US$33.99 (2-5 business days) · $38.99 (1-3 business days)
      • Guam: US$33.99 (2-5 business days) · $38.99 (1-3 business days)
      • Hawaii: US$33.99 (2 business days) · $43.99 (1 business day)
      • Northern Mariana Islands: US$33.99 (2-5 business days) · $38.99 (1-3 business days)
      • Puerto Rico: US$23.99 (2-5 business days) · US$28.99 (2-4 business days)
      • U.S. Minor Outlying Islands: US$33.99 (2-5 business days) · $38.99 (1-3 business days)
      • U.S. Virgin Islands: US$33.99 (2-5 business days) · $38.99 (1-3 business days)
    • Canada: CA$28.99 (2-5 business days) · CA$59.99 (1 business day)
    • UK: £5.99 (2-3 business days) · £6.99 (1-2 business days) · FREE (spend £40+)
    • Australia: AU$11.99+ (3-5 business days) · AU$14.99+ (1-3 business days)
    • New Zealand: NZ$19.99 (4-7 business days)
    • Åland Islands: €9,99 (5-6 business days)
    • Albania: ALL899,99 (5-8 business days)
    • Andorra: €9,99 (4-6 business days)
    • Argentina: US$14.99+ (8-12 business days)
    • Austria: €8,75 (3-4 business days)
    • Bahrain: US$14.99+ (6-8 business days)
    • Bangladesh: ৳1,849.99+ (10-12 business days)
    • Barbados: BB$29.99+ (5-7 business days)
    • Belarus: US$14.99 (7-9 business days)
    • Belgium: €8,99 (2-3 business days)
    • Belize: BZ$29.99+ (6-10 business days)
    • Bosnia and Herzegovina: KM 19.99 (5-7 business days)
    • Botswana: P209.99+ (7-12 business days)
    • Brazil: US$13.99+ (8-11 business days)
    • Brunei: BND$18.99+ (5-10 business days)
    • Bulgaria: €8,49 (6-8 business days)
    • Cambodia: ៛59988+ (5-8 business days)
    • Chile: US$14.99 (5-10 business days)
    • China: CNY79.88+ (4-9 business days)
    • Cook Islands: NZ$24.99+ (6-10 business days)
    • Croatia: €9,99 (4-6 business days)
    • Cyprus: €9,99 (6-8 business days)
    • Czechia: Kč199.99 (3-4 business days)
    • Denmark: kr69,99 (3-4 business days)
    • Dominica: EC$39.99+ (5-12 business days)
    • Egypt: E£749.99+ (5-10 business days)
    • Estonia: €9,99 (6-7 business days)
    • Faroe Islands: kr74,99 (4-9 business days)
    • Fiji: FJ$32.99+ (7-13 business days)
    • Finland: €9,99 (5-6 business days)
    • France: €7,99 (2-4 business days)
    • French Polynesia: CFPF1499+ (6-12 business days)
    • Germany: €6,99 (2-3 business days)
    • Ghana: US$15.99+ (6-10 business days)
    • Gibraltar: £7.99+ (5-7 business days)
    • Greece: €9,99 (7-9 business days)
    • Greenland: kr74,99 (5-9 business days)
    • Grenada: EC$39.99+ (5-7 business days)
    • Guernsey: £7.99+ (4-5 business days)
    • Guyana: GY$2,999+ (5-11 business days)
    • Hong Kong: HK$98.88+ (4-7 business days)
    • Hungary: Ft2899 (4-5 business days)
    • Iceland: kr1,399 (5-6 business days)
    • India: ₹1,199+ (7-11 business days)
    • Indonesia: Rp225999+ (4-7 business days)
    • Ireland: €9.99 (3-5 business days)
    • Isle of Man: £7.99+ (4-5 business days)
    • Israel: ₪39.99 (8-9 business days)
    • Italy: €8,49 (4-6 business days)
    • Jamaica: J$2,299+ (6-10 business days)
    • Japan: ¥1988+ (4-7 business days)
    • Jersey: £7.99+ (5-6 business days)
    • Jordan: US$14.99+ (5-8 business days)
    • Kenya: KES1,899+ (7-11 business days)
    • Kosovo: €9,99 (5-10 business days)
    • Kuwait: US$14.99+ (5-10 business days)
    • Laos: ₭338000+ (6-10 business days)
    • Latvia: €9,99 (6-7 business days)
    • Liechtenstein: CHF8.99 (3-4 business days)
    • Lithuania: €8,99 (6-7 business days)
    • Luxembourg: €4,99 (3-5 business days)
    • Macau: MOP118.88 (5-8 business days)
    • Malaysia: RM49.88 (5-8 business days)
    • Maldives: MVR229.99 (9-12 business days)
    • Malta: €9.99 (5-8 business days)
    • Mauritius: MUR699.99+ (8-12 business days)
    • Mexico: US$19.99 (7-11 business days)
    • Moldova: MDL199.99 (7-10 business days)
    • Monaco: €9,99 (3-4 business days)
    • Montenegro: €9,99 (5-8 business days)
    • Namibia: US$14.99+ (6-10 business days)
    • Nepal: Rs.2299+ (6-10 business days)
    • Netherlands: €5,99 (1-2 business days)
    • New Caledonia: Fr1499+ (6-12 business days)
    • Nigeria: ₦19,999+ (7-11 business days)
    • North Macedonia: MKD599.99+ (5-8 business days)
    • Norway: kr99.99 (5-7 business days)
    • Oman: US$14.99+ (6-8 business days)
    • Pakistan: PKR3999+ (6-10 business days)
    • Papua New Guinea: PGK64.99+ (6-13 business days)
    • Philippines: ₱899.99+ (8-12 business days)
    • Poland: zł34.99 (3-5 business days)
    • Portugal: €7,99 (5-7 business days)
    • Qatar: QAR54.99+ (7-11 business days)
    • Romania: Lei44.99 (5-8 business days)
    • Saint Kitts and Nevis: EC$11.99+ (6-8 business days)
    • Samoa: T39.99+ (8-12 business days)
    • San Marino: €9,99 (4-6 business days)
    • Saudi Arabia: SAR49.99 (7-10 business days)
    • Serbia: RSD1149.99 (6-8 business days)
    • Seychelles: US$14.99+ (9-13 business days)
    • Singapore: SG$13.88+ (4-7 business days)
    • Slovakia: €7,49 (3-6 business days)
    • Slovenia: €8,99 (5-6 business days)
    • South Africa: R349.99 (6-10 business days)
    • South Korea: ₩17888 (5-8 business days)
    • Spain: €8,49 (4-6 business days)
    • Sri Lanka: LKR5000 (8-12 business days)
    • Sweden: kr74.99 (4-5 business days)
    • Switzerland: CHF6.99 (3-5 business days)
    • Taiwan: TW$388+ (5-9 business days)
    • Tanzania: TZS39,699+ (7-13 business days)
    • Thailand: ฿399+ (6-12 business days)
    • Tonga: T$34.99 (8-12 business days)
    • Trinidad and Tobago: TT$99.99+ (5-7 business days)
    • Türkiye: ₺499.99 (5-7 business days)
    • Turks and Caicos Islands: US$14.99 (6-12 business days)
    • Uganda: UGX54,999+ (7-12 business days)
    • Ukraine: ₴439.99+ (10-12 business days)
    • United Arab Emirates: AED59.99 (4-7 business days)
    • Uruguay: UYU599.99+ (7-12 business days)
    • Vanuatu: Vt1699+ (15-20 business days)
    • Vietnam: ₫388888+ (7-11 business days)
    • Zambia: US$14.99+ (6-10 business days)
    • Zimbabwe: US$14.99 (6-9 business days)

     

    How long until I receive my order?

    Your book is made for you, printed on demand. Books will be dispatched in as little as two working days. Add the estimated production time below to the shipping time above for an estimated delivery date:

    • USA: 3-5 working days
    • Canada: 3-5 working days
    • UK: 2-3 working days
    • Australia: 3 working days
    • New Zealand: 3 working days
    • EU: 4-5 working days
    • Rest of the World: 2-5 working days

       

      Will I be charged customs or import fees?

      We have printing partners in the USA, UK, the Netherlands, and Australia. If you are in one of those locations, your order will be printed locally and will not attract any duties or customs fees.

      Canadian orders ship from the USA and may be subject to a 5% GST charge on delivery.

      For all other countries, printed books are generally not subject to import duty, though some countries may apply local taxes on imported goods.

       

      What is your money back guarantee?

      We promise you'll be happy with our 100% risk-free "Love it or we'll make it right" 12-month happiness guarantee. If you're not happy with your order for any reason, contact us and we'll do everything we can to make it right. If you're still not satisfied, let us know within 12 months for a full refund, including return shipping.

       

      Can I ship to a PO Box?

      Yes, we can ship to PO Boxes in the USA, UK, Canada and Australia. For express shipping or orders to all other countries, please use a residential or business address, as courier services cannot deliver to PO Boxes.

       

      Do you ship to an APO/FPO/DPO address?

      We're terribly sorry, but our US printer doesn't ship to military addresses.

       

      Can I change my order?

      Once an order is placed, we're unable to make any changes, including the child's name, format, or additional items. Contact us to cancel the order and place a new order.

       

      I entered the wrong shipping address.

      Contact us as soon as possible with your correct address, and we'll do our best to update it for you.

       

      Can I combine multiple orders into one shipment, or split one order into separate shipments?

      Since each order is printed and shipped as soon as it's ready, we're unable to combine or split orders once they've been placed. Contact us to cancel the order and place a new order.

       

      Can I cancel my order?

      Contact us as soon as possible after placing your order. If we receive your request before it has been sent to the printer, we can cancel it. Once printing has begun, cancellation is no longer possible.

       

      Can I track my order?

      Yes. Once your order has been printed and dispatched, you'll receive your tracking number via email. Visit our tracking page and look it up using the tracking number from your shipping email, or your order number and email address.

      If you don't see the shipping email, check your spam folder. If it's not there either, contact us and we'll send it again.

       

      My order is late!

      We're truly sorry your order is taking longer than expected. Please allow a few extra days before getting in touch, as deliveries can occasionally be delayed. If it still hasn't arrived, contact us and we'll look into it for you.

       

      What if a book arrives damaged or misprinted?

      If a book arrives damaged or with a print defect, please contact us with photos of the issue. We will arrange a replacement at no cost to you.