Help Desk

Welcome to the help desk. Click one of the following links.


How much is US shipping?
FREE shipping on all orders to domestic US addresses, including the armed forces, US territories, etc., from our book distributor in Nashville, Tennessee. Orders are processed within 1-2 business days, and typically arrive within 3-8 business days. Express Shipping is available.
How much is Express shipping?
Express shipping is available for a few extra dollars in the United States and Australia.
Do you ship to Alaska, Hawaii or the Armed Forces?
For Alaska and Hawaii, please order on They’ll provide the quickest and cheapest shipping.
How much is Canada shipping?
Purchase our books on to minimize shipping costs.

How much is Australia shipping?
Australia Post is expensive so we have to charge a small fee. Your order will be processed within one business day, and typically arrive within 3-8 business days. Express shipping (1-4 business days) is available.
I’ll personally deliver your book/s to you if you live in the following New South Wales areas: Chatswood, Chatswood West, East Gordon, East Killara, East Lindfield, Gordon, Killara, Lindfield, Pymble, Roseville & West Pymble.
Do you ship outside of the US and Australia?
Please order at your local Amazon. They’ll provide the quickest and cheapest shipping.
How do I track delivery?
You will receive a tracking number via email once your order has been processed.

Mobile Updates: Enter your mobile number on the checkout thank you page to receive delivery updates.
Can I buy a signed copy of the book?
Yes! All copies shipped from Australia are signed by the author. If you don’t want your copy signed, please let us know by adding a note to your order.
Can I include a message with my order?
Yes! I’d be happy to include a brief message for books shipped from Australia, for free.
Can I offer gift wrapping?
For Australian customers, your book is carefully wrapped in soft pink tissue paper and placed in a nice plain white box. The empty spaces are filled with thin strips of white shredded paper. The box is taped securely to ensure the books arrive in perfect condition. We haven’t had a single issue so far. The packaging is almost as nice as a nicely wrapped gift.
Where is the coupon entry box on the checkout page?
On mobile devices, tap the “Show order summary + Enter coupon” link at the top of the checkout page to reveal the “Enter coupon code” box.
I have a question. How do I contact you?
Get in touch via the online form further down this page, or email us at I’d love to hear from you.


The returns info below is for the I Wish You Happiness book. For all other Picco Puppy books sold on Amazon, please refer to their Returns & Refunds page for more info.

The I Wish You Happiness book comes with a ONE YEAR HAPPINESS guarantee.


Your purchase is 100% risk free.
Purchase the I Wish You Happiness Deluxe Edition Hardcover on this website.
And, if you’re not happy with the book, send it back within 12 months for a full refund. We’ll even pay for shipping.


If your books were damaged during shipping, please contact us right away. We’ll gladly replace the damaged copies.


If you’re not satisfied with the I Wish You Happiness book, please give it time. We think the book will grow on you.
Alternatively, please consider donating the books to your local public library, school library, daycare, or hospital. We’re confident local children would enjoy the books very much. If you’re sure you want to return the books for a refund, please contact us. You’ll receive a printable shipping label by email to post the books back to us (we pay for shipping). You may request a full refund up to 12 months after your purchase.


You have our permission to read any of the Picco Puppy books on your YouTube channel, so long as:

  • you give full credit in the video and description;
  • you inform readers the book is available on and Amazon in the video;
  • you link to and the product page on in the description (you may use your Amazon affiliate link);
  • you inform us when the video goes live;
  • you agree we reserve the right to request that you remove the video, if we feel the video isn’t up to the quality we expect, or for any other reason.


If you purchased one of my books on any of the Amazon websites, please contact them for customer support. Unfortunately, we’re unable to help with Amazon orders.

Visit the, Amazon UK, Amazon Canada, or Amazon Australia Help page (or your local Amazon’s Help page). US customers can call them on 1-206-922-0880.

For all other enquiries, please get in touch via or the form below. We’d love to hear from you.

You’ll receive a prompt reply between 7 AM and 9 PM (Sydney time), even on weekends. The current time in Sydney, Australia, is:

Picco Puppy® is a registered trademark (Reg. U.S. Pat. & Tm Off. & IP Aus.) and trading name of Marketing Munch Pty Limited (Registered Australian Business Number 22 143 805 207)

Marketing Munch Pty Limited, PO Box 103, Killara, NSW 2071, Australia.