Customer Support

How much do your personalized books cost?

Picco Puppy personalized books are an affordable little luxury, starting from just:

  • US$19.99 (US)
  • CA$28.99 (Canada)
  • £14.99 (UK)
  • AU$28.99 (Australia)

 

Do you have any discount codes or promotions?

Yes! Visit our Offers page for current deals, or sign up to our newsletter for exclusive coupons and discounts.

 

Where do I enter the promo code?

Enter your code at checkout. On desktop, look for the "Discount code" box on the right-hand side. On mobile, scroll down and tap "Add discount" just above the "Pay now" button.

 

Can I use more than one promo code?

Only one promo code can be applied per order.

 

Why isn’t my promo code working?

Please check the following:

  • The code is entered correctly with no typos.
  • The code is still valid. Coupon sites often list expired codes.
  • Your order meets the minimum spend required (excluding shipping).

If you're still having trouble, get in touch and we'll be happy to help.

 

I forgot to enter my promo code

No problem! Contact us within 24 hours of placing your order and we'll refund the discount to you.

 

How do I personalize a book?

Click the "Personalize your book" button next to the book cover on the homepage, enter your child's name, and choose your format. It takes less than a minute.

 

Why is the name I'm entering not working?

Names must be between 2 and 12 characters and may include a hyphen. Spaces, punctuation, and other symbols are not supported.

 

The name on the preview cover looks off.

Don't worry, we review every cover and will correct any issues before your book goes to print.

 

Do your books feel as good as they look?

Absolutely! Our personalized books are printed on thick, 100-pound (150 gsm) paper for a premium feel, long-lasting durability, and exceptional print quality. Check out the reviews on the website.

 

Are your book illustrations created using AI?

Absolutely not! Every illustration is hand-drawn by real human artists, with love, a stylus, and a whole lot of heart. No auto-generated art here.

Watch the timelapse to see our illustrations come to life.

 

Can I include a dedication with the book?

We'll be adding that feature soon.

 

Are your books sustainably printed?

Yes! Our personalized books are kind to kids and the Earth. Our printers are FSC & PEFC certified, meaning the paper used for our books is sourced from sustainable forests.

 

Do you offer gift wrapping?

Sorry, but we don't offer gift wrapping.

 

Do you sell gift cards or vouchers?

Not yet, but we will be launching this service soon.

 

What is your money back guarantee?

If you're not happy with your order for any reason, contact us and we'll do everything we can to make it right. If you're still not satisfied, let us know within 12 months for a full refund, including return shipping.

 

What are your shipping costs and delivery times?

For all shipping related questions, visit the Shipping page.

 

Will I be charged customs or import fees?

We have printing partners in the USA, Canada, UK, Australia and Europe. If you are in one of those locations, your order will be printed locally and will not attract any duties or customs fees.

For all other countries, printed books are generally not subject to import duty, though some countries may apply local taxes on imported goods.

 

Can I track my order?

Yes. All orders are sent with full tracking. Once your order has been printed and dispatched, you'll receive an email with your tracking number.

 

Where is my confirmation email?

If your confirmation email hasn't arrived in your inbox, check your spam folder. If it isn't there, get in touch and we'll send it to you again.

 

My order is late!

We're truly sorry your order is taking longer than expected. Please allow a few extra days before getting in touch, as deliveries can occasionally be delayed. If it still hasn't arrived, contact us and we'll look into it for you.

 

Can I change my order?

Once an order is placed, we're unable to make any changes, including the name, format, or additional items.

 

Can I cancel my order?

Because each book is personalized and goes into production immediately after ordering, we're unable to cancel orders once placed.

 

What if my book arrives damaged or misprinted?

If your book arrives damaged or with a print defect, please contact us with photos of the issue. We will arrange a replacement at no cost to you.

 

Can I return my book for a refund?

Each book is printed on demand and made just for you, so we're unable to accept returns or exchanges. If something isn't right with your order, please get in touch and we'll do our best to make it right.

 

I have an issue with a Picco Puppy book I ordered on Amazon

If you have an issue with a Picco Puppy book you ordered on Amazon, please contact Amazon Customer Support directly.

For U.S. customers, Amazon can also be reached by phone at 1-206-922-0880.

If you’re unable to resolve the issue with Amazon, please don’t hesitate to contact us and we’ll do our best to help.

 

What is Picco Puppy?

Picco Puppy is an indie children's picture book publisher founded by award-winning author Michael Wong. Since 2020, our books have delighted over 450,000 readers worldwide. Our books have over 3,000 five-star ratings on Amazon.

Based in Sydney, Australia, we work with printing partners in the US, UK, Canada, Australia, and Europe, so your book is printed close to home. That means faster, more affordable shipping and support for local businesses along the way.

Picco Puppy® is a registered trademark (U.S. Patent & Trademark Office and IP Australia) and trading name of Marketing Munch Pty Limited (ABN 22 143 805 207), PO Box 101, Roseville, NSW 2069, Australia.

 

Will you add more books for personalization?

Yes! We'll soon add these titles:

Unconditional Love Series:

  • I Will Always Be Proud of You
  • I Will Always Love You
  • I Wish You A Happy Birthday
  • Never Give Up On Your Dreams
  • Share The Kindness In Your Heart
  • Be The Best You Can Be
  • I Love You With All My Heart
  • I Will Always Believe In You

Also coming:

  • Dear Daughter
  • Dear Son
  • Grandma's Timeless Wisdom

 

Are your books available for personalization in different languages?

Yes! French, Spanish, German, and Italian editions are coming soon, in both single-language and English-bilingual formats. Sign up to our newsletter to be the first to know.

 

Do you have a loyalty or affiliate program?

Not yet, but we're launching one soon where you can earn generous commissions on every sale. Sign up to our newsletter to be the first to know when it launches.

 

Get In Touch

If you have a question, we’d love to hear from you! You can reach us via the form below, chat box in the bottom-right corner, or by email at help@piccopuppy.com.

 

Time Difference

You’ll usually receive a prompt reply between 9:00 AM and 5:00 PM (Sydney, Australia time). We do our best to reply on weekends too, but if we can’t respond right away, we aim to reply within 24 hours, and always by Monday lunchtime (Sydney, Australia time) at the latest.

The time in Sydney, Australia, is: