Shipping/Support

Where are the standard Picco Puppy books?

This store now sells personalized Picco Puppy books only. You can still buy the non-personalized hardcovers and softcovers on Amazon.

 

How much do your personalized books cost?

Picco Puppy personalized books are an affordable little luxury, starting from just:

• US: US$24.99
• Canada: CA$34.99
• UK: £14.99
• Ireland: €17.99
• Europe: €17.99
• Australia: AU$29.99
• New Zealand: NZ$36.99
• Rest of the World: ~US$19.99

 

What are your shipping costs and delivery times?

Below are estimated tracked shipping prices and delivery times. Rural and remote locations may cost more and take longer.

• USA (48 contiguous states): US$6.99 (2-5 working days) · US$31.99 (2 working days) · US$36.99 (1 working day) · FREE (spend US$50+)
  • Alaska: US$29.99 (2 working days) · $39.99 (1 working day)
  • American Samoa: US$29.99 (2-5 working days) · $34.99 (1-3 working days)
  • Guam: US$29.99 (2-5 working days) · $34.99 (1-3 working days)
  • Hawaii: US$29.99 (2 working days) · $39.99 (1 working day)
  • Northern Mariana Islands: US$29.99 (2-5 working days) · $34.99 (1-3 working days)
  • Puerto Rico: US$19.99 (2-5 working days) · US$24.99 (2-4 working days) · $79.99 (1 working day)
  • U.S. Minor Outlying Islands: US$29.99 (2-5 working days) · $34.99 (1-3 working days)
  • U.S. Virgin Islands: US$29.99 (2-5 working days) · $34.99 (1-3 working days)
• Canada: CA$24.99+ (2-5 working days) · CA$57.99+ (1 working day)
• UK: £5.99 (2-3 working days) · £6.99 (1-2 working days) · FREE (spend £40+)
• Australia: AU$11.99+ (3-5 working days) · AU$14.99+ (2 working days)
• New Zealand: NZ$19.99 (4-7 working days)
• Åland Islands: €9,99 (5-6 working days)
• Albania: ALL899,99 (5-8 working days)
  
• Andorra: €9,99 (4-6 working days)
• Argentina: US$14.99+ (8-12 working days)
• Austria: €8,75 (3-4 working days)
• Bahrain: US$14.99+ (6-8 working days)
• Bangladesh: ৳1,849.99+ (10-12 working days)
• Barbados: BB$29.99+ (5-7 working days)
• Belarus: US$14.99 (7-9 working days)
• Belgium: €8,99 (2-3 working days)
• Belize: BZ$29.99+ (6-10 working days)
• Bosnia and Herzegovina: KM 19.99 (5-7 working days)
• Botswana: P209.99+ (7-12 working days)
• Brazil: US$13.99+ (8-11 working days)
• Brunei: BND$18.99+ (5-10 working days)
• Bulgaria: €8,49 (6-8 working days)
• Cambodia: ៛59988+ (5-8 working days)
• Chile: US$14.99 (5-10 working days)
• China: CNY79.88+ (4-9 working days)
• Cook Islands: NZ$24.99+ (6-10 working days)
• Croatia: €9,99 (4-6 working days)
• Cyprus: €9,99 (6-8 working days)
• Czechia: Kč199.99 (3-4 working days)
• Denmark: kr69,99 (3-4 working days)
• Dominica: EC$39.99+ (5-12 working days)
• Egypt: E£749.99+ (5-10 working days)
• Estonia: €9,99 (6-7 working days)
• Faroe Islands: kr74,99 (4-9 working days)
• Fiji: FJ$32.99+ (7-13 working days)
• Finland: €9,99 (5-6 working days)
• France: €7,99 (2-4 working days)
• French Polynesia: CFPF1499+ (6-12 working days)
• Germany: €6,99 (2-3 working days)
• Ghana: US$15.99+ (6-10 working days)
• Gibraltar: £7.99+ (5-7 working days)
• Greece: €9,99 (7-9 working days)
• Greenland: kr74,99 (5-9 working days)
• Grenada: EC$39.99+ (5-7 working days)
• Guernsey: £7.99+ (4-5 working days)
• Guyana: GY$2,999+ (5-11 working days)
• Hong Kong: HK$98.88+ (4-7 working days)
• Hungary: Ft2899 (4-5 working days)
• Iceland: kr1,399 (5-6 working days)
• India: ₹1,199+ (7-11 working days)
• Indonesia: Rp225999+ (4-7 working days)
• Ireland: €9.99 (3-5 working days)
• Isle of Man: £7.99+ (4-5 working days)
• Israel: ₪39.99 (8-9 working days)
• Italy: €8,49 (4-6 working days)
• Jamaica: J$2,299+ (6-10 working days)
• Japan: ¥1988+ (4-7 working days)
• Jersey: £7.99+ (5-6 working days)
• Jordan: US$14.99+ (5-8 working days)
• Kenya: KES1,899+ (7-11 working days)
• Kosovo: €9,99 (5-10 working days)
• Kuwait: US$14.99+ (5-10 working days)
• Laos: ₭338000+ (6-10 working days)
• Latvia: €9,99 (6-7 working days)
• Liechtenstein: CHF8.99 (3-4 working days)
• Lithuania: €8,99 (6-7 working days)
• Luxembourg: €4,99 (3-5 working days)
• Macau: MOP118.88 (5-8 working days)
• Malaysia: RM49.88 (5-8 working days)
• Maldives: MVR229.99 (9-12 working days)
• Malta: €9.99 (5-8 working days)
• Mauritius: MUR699.99+ (8-12 working days)
• Mexico: US$19.99 (7-11 working days)
• Moldova: MDL199.99 (7-10 working days)
• Monaco: €9,99 (3-4 working days)
• Montenegro: €9,99 (5-8 working days)
• Namibia: US$14.99+ (6-10 working days)
• Nepal: Rs.2299+ (6-10 working days)
• Netherlands: €5,99 (1-2 working days)
• New Caledonia: Fr1499+ (6-12 working days)
• Nigeria: ₦19,999+ (7-11 working days)
• North Macedonia: MKD599.99+ (5-8 working days)
• Norway: kr99.99 (5-7 working days)
• Oman: US$14.99+ (6-8 working days)
• Pakistan: PKR3999+ (6-10 working days)
• Papua New Guinea: PGK64.99+ (6-13 working days)
• Philippines: ₱899.99+ (8-12 working days)
• Poland: zł34.99 (3-5 working days)
• Portugal: €7,99 (5-7 working days)
• Qatar: QAR54.99+ (7-11 working days)
• Romania: Lei44.99 (5-8 working days)
• Saint Kitts and Nevis: EC$11.99+ (6-8 working days)
• Samoa: T39.99+ (8-12 working days)
• San Marino: €9,99 (4-6 working days)
• Saudi Arabia: SAR49.99 (7-10 working days)
• Serbia: RSD1149.99 (6-8 working days)
• Seychelles: US$14.99+ (9-13 working days)
• Singapore: SG$13.88+ (4-7 working days)
• Slovakia: €7,49 (3-6 working days)
• Slovenia: €8,99 (5-6 working days)
• South Africa: R349.99 (6-10 working days)
• South Korea: ₩17888 (5-8 working days)
• Spain: €8,49 (4-6 working days)
• Sri Lanka: LKR5000 (8-12 working days)
• Sweden: kr74.99 (4-5 working days)
• Switzerland: CHF6.99 (3-5 working days)
• Taiwan: TW$388+ (5-9 working days)
• Tanzania: TZS39,699+ (7-13 working days)
• Thailand: ฿399+ (6-12 working days)
• Tonga: T$34.99 (8-12 working days)
• Trinidad and Tobago: TT$99.99+ (5-7 working days)
• Türkiye: ₺499.99 (5-7 working days)
• Turks and Caicos Islands: US$14.99 (6-12 working days)
• Uganda: UGX54,999+ (7-12 working days)
• Ukraine: ₴439.99+ (10-12 working days)
• United Arab Emirates: AED59.99 (4-7 working days)
• Uruguay: UYU599.99+ (7-12 working days)
• Vanuatu: Vt1699+ (15-20 working days)
• Vietnam: ₫388888+ (7-11 working days)
• Zambia: US$14.99+ (6-10 working days)
• Zimbabwe: US$14.99 (6-9 working days)
  

If you're in a hurry, softcovers print faster than hardcovers.

Please note that all delivery times are estimates and may be affected by factors outside our control, such as customs delays, public holidays, or carrier disruptions.

 

How long until I receive my order?

Are your book illustrations created using AI?

Absolutely not! Every illustration is hand-drawn by real human artists, with love, a stylus, and a whole lot of heart. No auto-generated art here.

Watch the timelapse to see the hand-drawn illustration come to life.

 

Do your books feel as good as they look?

Absolutely! Every book is professionally printed to a high standard on thick, high-quality paper, with vibrant colours and a finish that feels as special as it looks. Check out the reviews on the website.

 

Can I ship to a PO Box?

Yes, we can ship to PO Boxes in the USA, UK, Canada and Australia. For express shipping or orders to all other countries, please use a residential or business address, as courier services cannot deliver to PO Boxes.

 

Do you ship to an APO/FPO/DPO address?

We're terribly sorry, but our US printer doesn't ship to military addresses.

 

How do I personalize a book?

Click the "Personalize your book" button below the book cover on the homepage, enter your child's name, and choose your format. It takes less than a minute.

 

Why is the name I'm entering not working?

Names must be between 2 and 12 characters and may include a hyphen. Spaces, punctuation, and other symbols are not supported.

 

The name on the preview cover looks off.

Don't worry, we review every cover and will correct any issues before your book goes to print.

 

Do you have discounts?

Yes, we have a launch promotion (automatically added at checkout):

• First 25 customers get 50% off

 

Where do I enter the promo code?

Enter your code at checkout. On desktop, look for the "Discount code" box on the right-hand side. On mobile, scroll down and tap "Add discount" just above the "Pay now" button.

 

Can I use more than one promo code?

Only one promo code can be applied per order.

 

Why isn’t my promo code working?

Please check the following:

• The code is entered correctly with no typos.
• The code is still valid. Coupon sites often list expired codes.
• Your order meets the minimum spend required (excluding shipping).

If you're still having trouble, get in touch and we'll be happy to help.

 

My card was declined or I was charged twice.

Please try your card again or use a different payment method if it was declined. If you were charged more than once, contact us with your order number and we'll refund the duplicate right away.

 

Can I include a dedication with the book?

We'll be adding that feature soon.

 

Do you offer gift wrapping?

Sorry, but we don't offer gift wrapping.

 

Do you sell gift cards or vouchers?

Not yet, but we will be launching this service soon.

 

Where is my confirmation email?

If your confirmation email hasn't arrived in your inbox, check your spam folder. If it isn't there, get in touch and we'll send it to you again.

 

Can I change my order?

Once an order is placed, we're unable to make any changes, including the child's name, format, or additional items. Contact us to cancel the order and place a new order.

 

I entered the wrong shipping address.

Contact us as soon as possible with your correct address, and we'll do our best to update it for you.

 

Can I combine multiple orders into one shipment, or split one order into separate shipments?

Since each order is printed and shipped as soon as it's ready, we're unable to combine or split orders once they've been placed. Contact us to cancel the order and place a new order.

 

Can I cancel my order?

Contact us as soon as possible after placing your order. If we receive your request before it has been sent to the printer, we can cancel it. Once printing has begun, cancellation is no longer possible.

 

Can I track my order?

Yes. Once your order has been printed and dispatched, you'll receive your tracking number via email. Visit our tracking page and look it up using the tracking number from your shipping email, or your order number and email address.

If you don't see the shipping email, check your spam folder. If it's not there either, contact us and we'll send it again.

 

My order is late!

We're truly sorry your order is taking longer than expected. Please allow a few extra days before getting in touch, as deliveries can occasionally be delayed. If it still hasn't arrived, contact us and we'll look into it for you.

 

What if a book arrives damaged or misprinted?

If a book arrives damaged or with a print defect, please contact us with photos of the issue. We will arrange a replacement at no cost to you.

 

What if I received the wrong book or something's missing from my order?

We're really sorry if that happened. Please contact us with your order number and we'll sort it out right away, at no cost to you.

 

What if I'm not happy with the quality?

If your book is below the quality you expected, please contact us with photos of the issue. We will arrange a replacement at no cost to you.

 

Can I return a book for a refund?

Each book is printed on demand and made just for you, so we're unable to accept returns or exchanges. If something isn't right with your order, please get in touch and we'll do our best to make it right.

 

I have an issue with a Picco Puppy book I ordered on Amazon

If you have an issue with a Picco Puppy book you ordered on Amazon, please contact Amazon Customer Support directly.

For U.S. customers, Amazon can also be reached by phone at 1-206-922-0880.

If you’re unable to resolve the issue with Amazon, please don’t hesitate to contact us and we’ll do our best to help.

 

What is Picco Puppy?

Picco Puppy is an indie children's picture book publisher founded by award-winning author Michael Wong. Since 2020, our books have delighted over 450,000 customers worldwide and earned over 3,000 five-star ratings on Amazon.

Based in Sydney, Australia, Picco Puppy partners with printers in the US, Canada, UK, Europe, and Australia. Your book prints close to home, which means faster and more affordable shipping and support for local businesses along the way.

Picco Puppy® is a registered trademark (U.S. Patent & Trademark Office and IP Australia) and trading name of Marketing Munch Pty Limited (ABN 22 143 805 207), PO Box 101, Roseville, NSW 2069, Australia.

 

Can I order personalized books in bulk?

For bulk orders, please contact us for great savings.

 

Will you add more books for personalization?

Yes! We'll soon add these titles:

Unconditional Love Series:

• I Will Always Be Proud of You
• I Will Always Love You
• I Wish You A Happy Birthday
• Never Give Up On Your Dreams
• Share The Kindness In Your Heart
• Be The Best You Can Be
• I Love You With All My Heart
• I Will Always Believe In You

Also coming:

• Dear Daughter
• Dear Son
• Grandma's Timeless Wisdom

 

Are your books available for personalization in different languages?

French, Spanish, German, and Italian editions are coming in 2027, in both single-language and English-bilingual formats. Sign up to our newsletter to be the first to know.

 

Do you have a loyalty or affiliate program?

Not yet, but we're launching one soon where you can earn up to 50% on every sale. Sign up to our newsletter to be the first to know when it launches.

If you're an influencer on YouTube, TikTok, Instagram, etc., please get in touch. We'd love to work with you.

 

I have a question. How do I contact Picco Puppy?

Michael, the author, is always happy to assist you. Reach us via the Help chat box in the bottom-right corner, the contact us form below, or email at help@piccopuppy.com.

 

Time Difference

We'll try our best to respond within 30 minutes between 9:00 AM and 5:00 PM (Sydney, Australia). We'll do our best to reply on weekends too, but if we can't respond that quickly, we'll get back to you by Monday lunchtime (Sydney time) at the latest.

The current time in Sydney, Australia, is: